Privacy Policy

1. About this policy

This Privacy Policy explains how My Business Local collects, uses, shares, and protects personal information when you visit mybusinesslocal.com, submit a form, book a call, or interact with our AI voice and chat agents.

This page is maintained by My Business Local. It describes our current practices and we update it when those practices change.

2. Information we collect

Information you give us: your name, email address, phone number, business name, and anything else you include when you fill in a contact or booking form, email us, or speak with our AI agents.

Information collected automatically: pages viewed, referring page, approximate location derived from your IP address, device and browser type, and how you move through the site. We use this to understand traffic and improve the experience.

Conversation data: when you use our voice or chat agent, we process the content of that conversation so we can respond and follow up on your enquiry.

3. How we use your information

We use personal information to respond to enquiries and schedule calls, to deliver and support the services you have engaged us for, to send service updates and — where you have opted in or where permitted — marketing communications, to measure and improve our website and campaigns, and to meet legal, accounting, and security obligations.

We do not sell your personal information.

4. Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your session, and measure aggregate traffic and page performance. Most browsers let you block or delete cookies; some parts of the site may not work correctly if you do.

Where third-party marketing or analytics tags are installed on the site, they are governed by the privacy policies of those providers.

5. Service providers we rely on

We share personal information with vendors who help us operate the business — for example website hosting and database infrastructure, email delivery, scheduling, analytics, and the AI voice and chat platforms that power our agents. These providers may only process the data to provide services to us.

We may also disclose information where required by law, to enforce our agreements, or in connection with a merger, acquisition, or sale of assets.

6. AI processing

Our voice and chat agents use artificial intelligence to understand and respond to enquiries. The content of those interactions may be processed by our AI providers to generate replies and to create a summary or lead record for our team. Please do not share sensitive personal information — such as payment card, health, or government identification details — with our AI agents.

7. Data retention

We keep personal information for as long as needed to answer your enquiry, deliver services, and meet legal or accounting requirements, after which it is deleted or anonymised. Retention periods vary by record type; you can ask us how long a specific record is kept.

8. Security

We use access controls, encrypted connections, and reputable infrastructure providers to protect personal information, and limit internal access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live, you may have the right to request a copy of the personal information we hold about you, ask us to correct or delete it, object to or restrict certain processing, and opt out of marketing communications. To make a request, email info@mybusinesslocal.com and we will respond within the time frame required by applicable law. We will not discriminate against you for exercising these rights.

You can unsubscribe from marketing emails using the link in any message, or reply with an opt-out request to stop text messages.

10. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Links to other sites

Our site may link to third-party websites and tools. We are not responsible for their content or privacy practices — please review their policies before sharing information with them.

12. Changes to this policy

We may update this policy to reflect changes in our practices or the law. The revision date at the top of this page shows when it was last changed.

13. Contact us

For privacy questions or requests, email info@mybusinesslocal.com or call 1 (214) 206 3647.